Ahu contact and support
You can reach us in three ways: the form on this page, support@ahu.az or a firm enquiry. Your message is read by the team that works with the exam builder, plans and firm dashboard every day. The form needs no account, and the reply comes by email. We read messages during business days. For an urgent technical issue, include the exam code and time so the first reply is precise.
- Email us
- support@ahu.az
- Response time
- During business days
Support channels
All three routes reach the same team. Use the form for a quick question, email for a message history, and the separate enquiry for a firm account; the right topic speeds things up.
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Form
On this pageEnter your name, email and message, and pick a topic. For a technical issue, add the code, time and where you got stuck; no account needed, the reply comes by email.
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Email
support@ahu.azFor a long explanation, a screenshot or a payment document, write to support@ahu.az. Name the issue in the subject and stay in the same thread.
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Firm enquiry
Prep centersFor a firm account, plan and team setup, choose the firm topic. Include the founder's email, the number of teachers and the categories; the account is created from them.
Firm and prep center enquiry
A firm account is not self-registered; support processes the request. In the form, give the firm name, the founder's email, the number of teachers, the categories and the future Firm Admin.
The reply comes during business days. Once the account exists, the founder gets a Firm Admin link and creates a separate invite for each staff member; send extra documents to support@ahu.az.
Mention your plan and whether you will use student groups. Until a plan is chosen, you cannot create content in the firm space; sole prices are on a separate page, firm pricing comes from support.
To pre-select the firm topic, use the firm enquiry button at the top of the page.
Apply for a firmWhat to include in a technical message
A precise message shortens the exchange by several rounds. These four details are almost always needed. Without them, we have to ask the same question again.
- 01
What happened
Write the message on screen or the name of the button. A concrete description speeds up the answer: say that the Start button does not respond, not that it does not work.
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Where and when
Write the join code of the exam, the name of the event and the date and time shown on screen. The server records the time of events, so this information helps us find the issue precisely.
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Browser and device
Note which browser and which device you used, phone or computer. An old browser or a slow network can prevent the exam window from opening.
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Screenshot
If possible, send a screenshot or a short video showing the error. Crop out personal data. There is no need for a full screen of exam questions.
A student cannot enter the exam
The student opens the link or code, enters a name and waits in the room. When the teacher starts, the exam opens; no app is needed, and the server keeps time.
If the code is not accepted, check three things first: the code was copied in full, the event has not been closed, and the teacher has not already ended the session.
If the teacher requires an account, any student account will do. If participation is limited to a group, the verified email must be on the group the teacher chose.
If the problem continues, send the join code and the error message to support, and tell the teacher as well.
Frequently asked questions
When will I get a reply after writing to support?
We answer during business days. Use the form or write to support@ahu.az; check your email address, and for an urgent technical issue add the exam code and time.
How do I submit a firm account enquiry?
Choose the firm topic. Give the founder's email, the firm name and the number of teachers; support creates the account and sends the Firm Admin link, and Firm Admin then invites staff.
What should I write about a payment or plan issue?
Include the name of the plan, the billing period and the promo code, if any. Send the payment document by email, because the form does not accept files. Exact limit numbers are on the pricing page.
A student cannot join the exam, where do I start?
Check the code and name first. If an account or group is needed, the student signs in or has their email on the roster; then send the code, time and a screenshot to support.
Related pages
We are waiting for your message
Fill in the form or write to support@ahu.az. We reply during business days. For a firm account, choose the firm enquiry.